We ship Monday through Friday via UPS, USPS, FedEx, or other available carriers from our Texas warehouse. We do not ship on weekends or holidays. Orders placed on Fridays or over the weekend will be processed on the next business day.
Processing & Delivery Times
• Order Processing: All orders are processed within 2–3 business days after being placed. This does not include shipping transit times.
• Shipping Time: Once picked up by the carrier, orders typically arrive within 3–5 business days under normal conditions.
• Delays: While we strive to process and ship orders as quickly as possible, unforeseen circumstances may impact delivery times. Please allow up to 7–10 business days to receive your order.
Heat Sensitive Products
Please note that certain products, including Pasta Scultura and Modeling Chocolate, are highly sensitive to heat exposure during warmer months.
While Saracino USA takes every reasonable precaution when packing and shipping heat sensitive items, we cannot guarantee product condition once packages are in transit or exposed to high temperatures during delivery.
Orders containing heat sensitive products placed during summer or warm weather seasons are shipped at the customer’s own risk and discretion.
We strongly recommend selecting expedited shipping options and ensuring packages are received promptly upon delivery to minimize heat exposure.
Saracino USA is not responsible for melting, softening, texture changes, or heat related damage caused during transit or after delivery.
Free Shipping Orders
For orders that qualify for free shipping promotions, Saracino USA reserves the right to choose the most cost effective shipping method based on the order weight, size, destination, and carrier availability.
To ensure the fastest and most efficient delivery possible, free shipping orders may be shipped in multiple packages and may arrive separately using different carriers.
Carrier Selection
If a specific shipping service or carrier is selected by the customer at checkout, Saracino USA reserves the right to substitute the carrier or shipping service when necessary in order to provide faster, safer, or more efficient delivery.
Any carrier or service changes will always be made at our discretion and with the intention of benefiting the customer and improving delivery efficiency.
Customer Shipping Responsibility
Customers are responsible for providing accurate shipping information at checkout and for monitoring tracking updates once orders have shipped.
Saracino USA is not responsible for delays, lost packages, carrier delays, weather related interruptions, packages marked as delivered by the carrier, or issues resulting from incorrect or incomplete shipping information provided by the customer.
Customers are responsible for ensuring packages are received promptly upon delivery, especially during warmer weather conditions.
International Orders
Orders shipped outside the United States may be subject to import taxes, duties, and customs clearance fees determined by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the buyer. We have no control over these fees and cannot predict their amount.
If you have any questions regarding your shipment, feel free to contact us at info@saracinousa.com