Saracino USA Return & Replacement Policy
At Saracino USA, we take pride in providing high quality edible products. Due to the nature of our products, all sales are final and we do not accept returns or offer refunds. However, if you receive a defective, damaged, or incorrect item due to an error on our part, we will gladly work with you to resolve the issue.
Defective or Incorrect Items
If your order arrives defective, damaged, or you receive an incorrect item due to an error on our part, please contact us immediately at info@saracinousa.com or call +1 682 344 4233.
Please provide your order number, a description of the issue, and clear photos if applicable. We will review your request and arrange a replacement if necessary.
Please note that we do not accept returns, exchanges, refunds, or replacements for customer ordering mistakes, including incorrect product selection, colors, sizes, quantities, addresses entered incorrectly, or change of mind purchases.
Shipping Address Accuracy & Package Interception
To ensure smooth delivery, please double-check your shipping and billing address before completing your order. If you notice any errors, contact us as soon as possible. Orders returned due to an incorrect address provided by the customer may incur additional shipping charges for reshipment.
Once your order has been shipped, we may request a package interception if needed. The shipping carrier charges a $14.00 re-routing fee, which must be paid by the customer before the request is processed. This fee is non-refundable.